Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship across the United States
How long will my order take to arrive?
Each order is carefully packaged and shipped within 1–2 business days. Transit times vary by location, but most packages arrive within 1–5 business days.
Do you offer expedited shipping?
Yes. You’ll see available options at checkout for faster delivery.
How will my order arrive?
Every Silonna order arrives in premium packaging designed to elevate your experience and keep your products pristine. Each bedding set is enclosed in a reusable fabric envelope that transforms into a small throw pillow, so nothing goes to waste and everything stays beautiful.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused, unwashed items in their original packaging.
How do I start a return or exchange?
Simply email info@silonna.com
with your order number and reason for return. Our team will guide you through the quick process.
Are returns free?
Return shipping is complimentary for damaged or incorrect items. For other returns, a small return shipping fee may apply.
Product Care
How should I wash my Silonna bedding?
We recommend machine washing on cold with mild detergent. Tumble dry low or line dry for the softest, longest-lasting results.
Will my bedding shrink or fade?
Our fabrics are pre-washed and woven for lasting softness and color stability. A small amount of natural shrinkage may occur after the first wash, which allows the fabric to settle into its final, perfect fit.
About Silonna
Where is Silonna bedding made?
Each Silonna piece is crafted in Portugal, where old-world craftsmanship meets modern design.
What materials do you use?
All Silonna bedding is made from 100% cotton sateen, chosen for its breathability, luster, and soft, smooth feel against the skin.
What makes Silonna different?
Silonna is more than bedding. It’s an experience of softness, design, and calm. From the craftsmanship of our fabrics to the thoughtfulness of our packaging, every detail is created to bring beauty, comfort, and quiet luxury to your nights.
